Details on how the hardware and software setups are implemented.
How is it possible for us to accept hundreds of thousands of simultaneous inbound calls? Why can’t other people do it and why would it take years to set up a similar system?
Hardware Set Up Overview
The COVID Schedule Advantage
Virtual Booking Application
The virtual booking application is designed to make it easy for any patient to book an appointment. Whether it be over the phone using the AI phone platform or utilizing our web and mobile app to book their appointments.
Real HumansVirtual agent prompts are recorded by real people in order to promote a trusting and colloquial tone.
CustomizableVirtual agent intake script can be customized for specific messaging.
Multiple LanguagesAI speech recognition platform supports multiple languages (i.e. Italian, English, French, and more.).
DTMF SupportAny languages not supported through the AI speech recognition platform can be supported through DTMF capabilities.
ScalableThis is a scalable solution with the ability to handle millions of incoming calls simultaneously (structured for unlimited growth).
WeightingRobust qualification system utilizes a weighted system for symptoms.
Per Site CustomizationsQualification system can be configured to require per site customizations (i.e. qualifications, operational hours, patient-per-hour capacity, etc.)
GeolocationBookings based on patient’s geographical location with the ability for radius modification at any time enabling patient to search for local testing centers.
QR Code CreationBooking system creates a unique QR code that is sent to patients on their mobile devices for efficient site check-in.
RemindersBooking system is short code approved to contact patients for appointment reminders including a call to action for patients to complete the webform.
Multi PlatformScheduling is synched across multiple platforms to accommodate phone, web, and app bookings.
On Site IntegrationThe system is integrated with COVID Schedule onsite hardware and software systems for data and reporting.
Onsite Check-In Software and Reporting Portal
Onsite software utilizes a no-touch approach to limit patient interaction while streamlining the check-in process. The QR codes that are sent to patients via text when their appointment is confirmed can be displayed through a car window.
Patients can fill out and update their information within the application without having to relay information directly to the staff.
The AI appointment booking application integrates seamlessly with the onsite check-in platform and reporting portal. Additionally, the system allows for data to be pushed to multiple end points (i.e. Department of health, laboratories, etc.) via a secure API.
Streamlining Testing Results
The COVID Schedule system can be integrated with lab software to direct patients to the lab patient portal for their test results. Additionally, testing results can be provided in a timely manner to patients through text messaging using approved short codes.
Full-service system reporting portal displays appointment, booked appointments, check-ins, walk-ins, and refusals. Sample reports include:
Number of incoming calls per hour, per day, per month.
Number of appointments.
Completion rates for patient forms.
Appointment attendance and arrival rates.
Comparison of appointments and walk-ins.
Patient test refusal rates.