Scheduling
We use virtual AI agents, web and app based booking, to keep test sites busy with location based distribution.This replaces overcrowded call centers.
Reminders
We send out appointment reminders to all patients so details are kept up to date.This increases attendance rates significantly.
On Site
A full suite of on-site management software streamlines the end-to-end process flow. Hardware and software integration helps to limit patient exposure though a no-touch solution.Process Flow
1
Book Appointment
We provide 3 different ways to book:
Phone Call with Virtual AI Agent
Virtual AI agents means, no overcrowded call centers.
Website
Simple to use from anywhere.
App For iPhone and Android
Phone and tablet supported.
Available on the go.
2
We Send a QR Code
Once the patient has booked themselves in for a test, we verify all relevent information has been filled out and then send them a QR code that can be used to check in the day of their appointment.
3
Alerts and Reminders
We first contact patients when they book their appointment to confirm the date, time, and location of the appointment.
We then contact them 24 hours prior to their scheduled appointment to confirm details.
Lastly, we contact the patient 1 hour in advance to their appointment to make sure they have the QR code.
4
On Site Check-In
Upon arrival the QR code is scanned through the closed window of the car. This allows the staff to confirm that all details have been completed successfully.
If the patient doesn't have a QR Code they can text the system to pull up their details.
If any of the information is not completed, they are shown a message which allows them to completed their details on-site. Once done, they're sent to the next station. During this process, there has been no physical interaction.
5
Secure Data Exchange
Through close integrations with partners (and associated Business Associate Agreements), we are able to securely transfer data directly to the parties that need it.
Examples of this are EMR systems, LIS systems, state and county officials. This is done in a HIPAA compliant manner with customer permission and provides a seamless end to end system.